FAQs
What if I haven’t received my ticket(s)?
Please ensure you have entered your e-mail address correctly during your purchase. If you have not received your ticket within 24 hours after your purchase please e-mail hitmen5050@hitmenhockey.com and we will work with you to resend your ticket(s). You must e-mail from the same e-mail you purchased your tickets with. If you entered your e-mail correctly your tickets will be resent. If you have not gotten your ticket, you are still entered in the draw. We are provided your e-mail and phone number, even if there has been a delay in delivery of your ticket(s). The winner is contacted when the draw takes place. Please check your spam and junk mail. We recommend purchasing from personal e-mails in order to avoid workplace spam filters.
How much do tickets cost?
- 1 for $5 (A)
- 10 for $10 (B)
- 80 for $20 (C)
- 300 for $50 (D)
Who can purchase?
You must be in Alberta at the time of your purchase and over the age of 18 in order to participate.
How can you ensure that someone is in Alberta while purchasing?
The website uses geo-fencing technology to ensure participants are in the province. An address and postal code is also collected throughout the transaction.
What time will the tickets be available?
50/50 tickets are available online every Calgary Hitmen Home game day from 9:00am to 9:00pm MST.
Where do I purchase?
Through the Calgary Hitmen website: www.5050hitmen.com
How do I find the winning ticket number?
The winning ticket number is posted on the Calgary Hitmen website www.5050hitmen.com within an hour after the draw. Online draws close at 9:00pm MST on Calgary Hitmen game days. Raffle draws take place immediately after the closure of sales with random number generating (RNG) technology.
How do I pay and get my ticket?
When you purchase online you must use a credit or debit card. You will receive an email confirmation following your transaction and your ticket with your raffle numbers will be e-mailed to you. When you purchase in-game you must use a credit or debit card. Cash is not accepted. We can also accept Apple Pay, Google Pay. You will receive your printed ticket(s) once your transaction has been approved.
The website is telling me I am outside of Alberta.
You must be currently located in Alberta to be eligible to play. We thank those outside of Alberta for their interest in supporting the Calgary Hitmen Foundation.
Instructions below will help you enable location sharing for Android or iOS devices
Chrome Browser:
- To the left of the web address at the top of the screen, tap the Lock icon
- Tap Site Settingson the bottom right.
- Under the permission section tap Location Access
- Select Allowfor chrome to be able to access your location
iOS Browser:
- To the left of the web address at the top of the screen, tap theAA icon
- Tab Website Settingson the bottom
- Tap Location
- Select Allowfor chrome to be able to access your location
Conditions:
- We do not accept CASH
- You must be in Alberta to purchase, not from Alberta but currently in another province, the system is geo-fenced.
- You must enter the same e-mail twice (without error).
- Due to AGLC regulations, tickets are non-refundable. We cannot issue refunds if you enter the amount purchased wrong, please ensure to double check what you have purchased.
- If you are in Alberta but being blocked, your location services on your device may be disabled. Follow instructions above to enable your device location services. Try clearing your data on their mobile browser and try again.
- If the device is still being blocked using the cellular network, we suggest try connecting to Wi-Fi and purchasing.
- Please ensure your location services are enabled in your settings.
Customer Support
If you have tried the above and have an inquiry or issue, please send an email to hitmen5050@hitmenhockey.com with complete details of your inquiry or issue, including screen shots if applicable, and your contact information. We will do our very best to get back to you right away. You may receive an out-of-office reply with the winning ticket numbers, this is just to help provide the numbers the e-mail is attended to.
What happens if I win?
You will need to provide a photo of your winning ticket with a piece of ID. You will receive a claim form to complete and then a cheque will be mailed to you within 60 days. Winners have 30 days to claim the jackpot with the winning ticket. The winner is contacted when the draw takes place. We are provided with the name, number and e-mail of who bought the ticket, along with the selection of the winning ticket number.
Can I gift my ticket?
Tickets are non-transferrable and non-refundable.
Where does the other 50% of the jackpot go?
The 50/50 program is the sole source of funding for the Calgary Hitmen Foundation. Not only will you have the chance to win thousands; proceeds are contributed to the Calgary Hitmen Foundation education program.
In order to ensure the WHL maintains its quality core of talented young players, the education program was created ensure that players in the WHL do not neglect their education. Each year, the WHL awards more than 250 scholarships to current and graduate players to attend post-secondary institutions. The association maintains the high quality of players employed by the Western Hockey League; in order to make the WHL the best that it can be.